Meet our Customer Service Team

Scott Loochtan
President

Scott Loochtan has been providing insurance solutions to individuals since 1987, the year he became licensed and started his first agency. He has been involved in insurance in one form or another his whole life. Scott started his next agency in 1991 with two of his friends, both of whom are still with him today–one of whom is now his brother-in-law. The office was just that, one office, located in his father’s candy factory that had one desk, one phone, and one computer. In 1997, Scott’s agency changed its name to Senior Services of Illinois, Inc., which is an Independent, Authorized Exclusive General Agent for Blue Cross and Blue Shield of Illinois. A distinction that only four other agencies in the state of Illinois hold. Scott is the President and the company specializes in health and Medicare-related coverage. Learn more about Scott >

Jenn Hamann
Executive Vice President

Jenn started in the Insurance industry in 2007 and immediately proved that hard work can overcome inexperience. Within her first year, she became one of the top producers in the country. After co-founding her agency and becoming one of the top General Agencies in the country, she decided to join Senior Services of Illinois in 2012 focusing on growing a top-notch Medicare sales team. She still enjoys selling but spends her time running the day-to-day operations including managing, planning, coaching, and training agents to increase their production and surpass their goals. Jenn is licensed in Colorado, Illinois, Texas, Oklahoma, and New Mexico. Jenn also serves on the Distribution Women’s Leadership Council at Amerilife and is involved in multiple charities. Jenn believes in always doing what’s right for the client and trains her team to do the same. Her philosophy is simple, put the client’s needs first! Jenn grew up in southern California and spent 8 years working in Washington DC before moving to Colorado to start and raise her family. She has been married to her husband Doug since 2001 and has 2 adult sons Brayden and Gavin. When not working, she enjoys traveling, mostly to different beaches, and spending time with family and friends. Her motto is happiness is not a goal, it’s a lifestyle.

Meg Kelley
Systems Manager

Meg has been with the company since April 2014 and is licensed in Illinois. Her business philosophy is that change is constant. Work with it, not against it. Meg has been married since 2000 and has an adult daughter and an adult son. She enjoys hanging out with the family is an avid reader and enjoys traveling when possible. Favorite quote: “Glass Half Full. Glass Half Empty. The Choice is Yours.”

Hector Alaniz
Customer Service Manager

Hector joined Senior Services of Illinois in 2021 and is licensed in Texas, New Mexico, and Colorado. He is bilingual and enjoys assisting our bilingual clients. He is all about playing sports, mainly soccer, hanging out with friends, playing video games, and firing up the grill. His business philosophy is all about striving for excellence and building strong customer relationships. As Winston Churchill once said, “Success is not final, failure is not fatal: It is the courage to continue that counts.”

Sara Malone
Customer Service Manager

Sara joined Senior Services of Illinois in 2019 and is licensed in Colorado, New Mexico, and Oklahoma. Her business philosophy is simple: putting the customer first! She believes in going above and beyond to make sure she can help. As Eleanor Roosevelt said, ‘The future belongs to those who believe in the beauty of their dreams.’ Outside the office, she loves hanging out with friends and family, staying active at the gym, and traveling to anywhere with a beach.

Aurora Garcia
Education Specialist

Aurora has been in the Insurance business since 2018 and has been working with Senior Service of Illinois since 2019. Aurora is licensed in New Mexico and Texas and runs our New Mexico office. She enjoys being able to help people through her work and brings a friendly face positive attitude and a compassionate heart to all clients. Aurora enjoys working in a team and is a hardworking and dependable individual. Her philosophy is to hard work and respect for others go hand in hand. When she is not working, she enjoys spending time with her family and friends.

Jenna Havel
Education Specialist

Jenna has been with the company since 2024 and believes having empathy and dedication is what drives her to excel in customer service and helping clients. She was born and raised in Iowa and recently moved to Colorado with her dog and boyfriend. Some of her passions are traveling to different countries, trying new foods, and going to art museums. Her favorite quote is, “May the flowers remind us why the rain was so necessary.”

Kimberleigh Schaldach
Education Specialist

Kimberleigh began working at SSI/CDIS in early 2015 as part of our administration team. She has since made the transition to an Education Specialist. She has always been dedicated to going above and beyond for our customers no matter what role she is in. Her motto is there is no problem too big, and anyone who has worked with her knows this to be true. Kimberleigh is licensed in Illinois, New Mexico, Texas, and Oklahoma. When she is not at a volleyball tournament with her daughter, she loves to travel. Her favorite vacation spot is Hawaii.

Jhapelle Smith
Education Specialist 

Jhapelle joined Senior Services of Illinois in 2024. Her philosophy is to always be empathetic and helpful as everyone deserves patience. As Marcus Aurelius said, “Waste no more time arguing what a good man should be. Be One”. In her free time Jhapelle loves to ice skate, practice archery with friends and hang out with family.